FAQ

How long will my order take?

Delivery typically takes 7–15 business days depending on your location. Please see our Shipping Policy for full details.

Do you ship internationally?

Yes — we currently ship to the United Kingdom, United States, Australia, Belgium, France, Germany, Italy, the Netherlands, Spain, Austria, Ireland, Canada, Japan, and Turkey.

Can I track my order?

Yes, most orders include a tracking number sent by email after dispatch. You can track at cjpacket.com or 17track.net.

My item arrived damaged — what do I do?

Please contact us within 48 hours of delivery with photos. We will work to resolve the issue as quickly as possible.

I haven’t received my order — what should I do?

If your order hasn’t arrived within the estimated delivery window, please contact us. If there has been no tracking update for 30+ days, we will investigate with our logistics partner.

Can I return an item if I change my mind?

Returns for personal reasons are possible but return shipping to our overseas warehouse is at your cost. Please contact us first. See our Returns & Refunds Policy for full details.

Do I need to pay customs fees?

For international orders, customs or import duties may apply depending on your country. These are the customer’s responsibility.

What payment methods do you accept?

We accept PayPal and major credit/debit cards.

How do I contact you?

Via our Contact page or WhatsApp — we aim to respond within 1–2 business days.

Are your Boutique items custom-made?

Yes — Boutique items are printed and fulfilled by Printify. As custom-made items, they cannot be returned unless faulty.