Returns & Refunds
We want you to love your Ealing Edit purchase. Please read this policy carefully before ordering.
Damaged or Incorrect Items
If your item arrives damaged or is not as described, please contact us within 48 hours of delivery with your order number and clear photos or video of the issue. We will review your case and work to find the best resolution. In most cases, we can offer a resolution without requiring you to return the item.
Lost Packages
If your order shows no tracking update for more than 30 days, please contact us. We will investigate with our logistics provider and work toward a resolution.
Returns for Personal Reasons
If you change your mind, returns may be possible but please note:
- Items must be unused and in original condition and packaging
- Return shipping to our overseas warehouse is at the customer’s expense
- Please contact us before arranging any return
Non-Returnable Items
- Personalised or custom-made items (including Boutique items)
- Items returned without prior authorisation
- Items damaged due to misuse
Refund Processing
Once a resolution is agreed, refunds are processed within 5–10 business days to your original payment method.
Important Note
As a small independent shop working with overseas suppliers, we are unable to guarantee refunds or replacements in all cases. We commit to investigating every issue thoroughly and working toward a fair outcome.
Contact
Please contact us via our Contact page or WhatsApp before initiating any return.